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Refund Policy

1. Returns /Refunds :

We accept returns only if the product you received is damaged (for damage issues customers have to email or contact us on the same day of delivery ) only then refund will be applicable otherwise we cannot offer you a refund .

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your product price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please email us at : info@udef.in

2. Exchanges

We only exchange goods if they are defective or damaged . In circumstances where you consider that a product is defective, you should promptly email us at: info@udef.in with details of the product and the defect. You can send the item you consider defective to:

22 A, Pocket-E, Dilshad Garden, Delhi 110095, INDIA

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or not. If you are eligible, we will send you a replacement product.

3. Exceptions :-

a) Some items are non-refundable and non-exchangeable.because of its hand made procedures / customised (Yantras, claim positively charged individually items ). and the company will not entertain any claim regarding exchange or refund of such products.

4. Cancellation Of Order:

The Cancellation of as such above items ,customers have to email or contact us within 15 hours of placing the order to get a full Amount Refund. Also once shipment is dispatched then there will be no cancellation.

5. Shipping

To return the item you purchased, please return it to below given address from your end only:

22 A, Pocket-E, Dilshad Garden, Delhi 110095, INDIA

Note:

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. The Refund will be credited within 7 working days. (If the mode of refund is by Credit/Debit Card or Net Banking, please allow within 2 weeks for the credit to appear in your account).